FAQs

Coronavirus Information FAQs

Is the gym open yet?

Yes, we are open and love seeing you all back in here and helping us abide by the rules.

Now the gym is fully open, will all equipment be available?

You’ll be amazed at the difference when you come in. We worked hard through lockdown to make your experience positive when you return. We’ve utilised our space and spread the equipment to a minimum of 2 meters from each other.

Is it safe for the gym to be open?

Following the advice of national and international health services, and that of the Government, we have put additional measures in place. We want all our staff and members to be safe and enjoy the gyms. Changes include limits on the number of people in the gym at the same time and new hygiene equipment for our members to use. Our members’ safety and enjoyment is the first thing on our mind and we wanted to be informed and prepared for your return.

Will the gym be busy?

You can always call to check how busy the gym is before coming down, but we’re sure if you visit outside of the usually popular Monday and Tuesday nights, you’ll be fine.

Have the opening times changed?

We have the same open times as usual.

Do I have to wear a face mask while I work out?

You can always wear a mask if you want to but you are not obliged to, ensuring correct distancing throughout your workout will be enough to keep safe.

Why have you removed some equipment?

We’ve had to move some equipment around so that everyone can keep a safe distance. We are lucky to be a big box gym so we mostly had enough space to spread our equipment out. We did remove a couple of boxing/MMA rings to make space however there is still space to practice and train for these sports.

Will classes still be running when you reopen?

We will be running a reduced timetable with reduced numbers. Please check out the individual site timetables to find out what classes are running at your gym.

Are members required to wipe down kit after use?

Yes, members have to wipe down kit before and after use. If this is ever not the case, a member of the management team will remind them as we all need to ensure we keep our hygiene levels high. Our staff also regularly clean the equipment.

How can I ensure that other members aren't too close to me?

We’ve made sure there is room for everyone to keep a safe distance thanks to the new layout of our gyms. We’ve also left plenty of space for cleaning equipment and hand stations.

All our equipment follows government guidelines and ensures that members are a safe distance apart. When taking free weights, we ask members to be considerate towards other members and respect the social distancing measures. If this is ever not the case, please speak with a member of the team on site who will be more than happy to assist in any way that they can.

How will you keep members safe if they're high-risk?

We want all our members to feel safe. The advice of Government and national health services includes ‘shielding’ for vulnerable people, such as those with breathing difficulties or medical conditions, as they may be at higher risk from COVID-19.

Should you not be able to return to the gym when we reopen because you are shielding, continuing to self-isolate, or do not yet feel ready to come back to us, please do get in touch and we can ‘freeze’ your account until you are ready to return.

Can I train with someone from the same household or bubble?

You can currently train with one other person from your bubble and PTs can train their clients however, they should ensure correct distancing at all times.

Cleaning and hygiene

Will paper towels and sanitiser be available for members?

We have cleaning stations that provide hand sanitiser for all our members to use on entry. You’ll also find paper towels and sanitiser spray for the equipment. We ask that all members clean the equipment after use to help us keep hygiene levels high.

What are you doing to keep the equipment and facilities clean?

We are working hard to ensure that our hygiene standards are kept to an exceptional level. To achieve this, we have increased how regularly our facilities and equipment is cleaned, and provided extra cleaning products for our members to use. This helps ensure that the equipment is regularly cleaned and hygiene kept high. We also deep clean the gym each evening after we close so that it’s fresh every morning.

Why do I have to use paper towels and spray and not a sweat towel to wipe down my equipment?

In normal circumstances, a towel is more than sufficient to wipe off sweat, but as we are also preventing the spread of a virus, disinfectant spray and single use wipes are more effective. Use of a sweat towel should currently only be used to wipe sweat off of your body, not from the equipment.

We’re committed to our members, and want the gym to stay a safe place to train. Given the current circumstances we have increased our cleaning and have also provided cleaning products to help members disinfect the equipment they’ve been using before another member jumps on it.

Joining the Gym

How do I join?

You can join via our website, by booking a tour with one of our staff or by just popping on down… it’s entirely up to you.

What is the UG Journey

The free PT sessions are more than just about training, they’re the first step on your member journey that will make sure you get the results you’re after.

Your first session features a health check to make sure you’re in top shape. You’ll also get a body screen to figure out your strengths and help you avoid injury. You’ll finish the session with a cardio and bodyweight workout as a preview of what a great PT session is like.

Health check

Everyone is different and your BMI only gives half the story, at most. An important part of seeing progress is knowing where you start, so if you choose, we can use Tanita Body composition scales on your first session to fully understand your fitness. We want to make the workout fit you rather than make you fit the workout.

The Tanita scales uses a tiny electric current to measure:

  • Muscle mass – to see what strength you’ve been hiding
  • Body fat ratio – to understand your health rather than just your weight vs height
  • Hydration levels – so dehydration doesn’t creep up on you and make life hard
  • Visceral fat – to get the full report on those love handles

Not everyone feels comfortable with scales, so if you’d rather not that’s fine with us. Either way, we’d expect those numbers to change in a few short weeks so we would come back to the Tanita scales later on to get a real-time update on your progress.

Body screen

Before hitting the floor, we do a body screen to see how you move. This shows us where your strongest muscles are, whether you’ve got imbalances, and if your posture is correct. From here, we can get your technique into shape before you start the hard work, helping you avoid injury and get more from your workout.

Cardio & bodyweight workout

Together with your Coach, we’ll take what we learned from the body screen and put it all together in a simple but challenging workout. This will be a great preview for the next session and get you familiar with some of the movements and machines that will help you reach your goals and make you feel confident.

What’s the cancellation process?

We hate to see you go, so if there’s something we can help you with please speak to us. Otherwise, please send an email to your club requesting cancellation. There is only a short, 30-day notice period.

What are your opening times?

Mon-Fri: 5-10pm
Sat: 6-8pm
Sun: 8-5pm

What is the minimum age to join the gym?

We love helping people start their journey so anyone from 16 years old can have a normal gym membership. We also allow 14-16 year olds to have a normal gym membership but they must go through a rigorous induction process to ensure their safety. They also have to wear a yellow wristband whenever in the gym so staff can keep an eye on them, and there’s a 1-strike rule for behaviour. We want to help them on their way but safety and good behaviour come first. We also have children-only classes for the 8-16 age range.

Do you offer a multi-site membership?

Yes! As part of our normal membership price you can access all of our clubs.

Is personal training available?

Yes, our Coaches can provide you with personal training after your 3 free sessions. This is available at an affordable additional cost either on a one-to-one or group basis.

Payment

Can I pay by cash or card?

Of course, it’s a little more expensive but it gives you a little more flexibility if that is what you need.

How can I make a payment/reinstate my membership?

If you’re on a direct debit membership and have missed a payment, just pop into your gym and you can pay over the counter. You can reinstate your membership by speaking to one of our staff who will be more than happy to help

Do you offer a NUS/TOTUM discount?

We offer a student discount when the correct ID is provided.

Equipment & facilities

Are there lockers?

Yes, please bring your own padlock or you can purchase a padlock from reception. All lockers must be locked if occupied and only used for the duration of your training session. Please be aware: lockers are cleared of belongings every night by our lovely staff.

Do you provide parking?

Yes, we provide parking at all of our sites.

Are there changing facilities and showers in the gym?

Yes, we provide showers, lockers and toilets.

Is there WIFI?

We provide free WIFI at all of our sites.

Do you have a supplement bar or cafe?

We have bars at all of our sites which provide you with all the nutrition and goodness you need to best achieve your goals. This ranges from pre-workout drinks to meals and shakes.
Make sure you are giving your body what it needs to excel after you have pushed it to its max.

Being a member

I have forgotten/left something at the gym, do you have a lost property area I can pick it up from at a later date?

Please contact us as soon as you realise that you have forgotten something. If a staff member has found it or if it has been handed in, we will keep it safe. We keep lost property for a maximum of 14 days, after which we will give it to charity.

How do I get in and out of the gym?

We use an app called Fitsense which not only allows you to enter the gym with a unique QR code, but you can also book all of your classes on this system too.

How can I upgrade my membership?

You can upgrade your membership by speaking to a member of the team either in person or by calling your club.

What does freezing my membership mean?

If you are going away, or have sustained an injury, we can freeze your account for a nominal amount for up to 3 months. By freezing your membership, you hold your place at Underground Gym and avoid paying the joining fee. It will also hold the current membership price.

How do I unfreeze my membership?

You can unfreeze your membership by speaking to one of our team members in person or on the phone.

How much does it cost to freeze my membership?

The cost to freeze your membership is £5 per month.

What benefits will I get if I refer a friend?

If you refer a friend, you can get discounts on your monthly membership, ranging from £1 per month to getting a whole month free!